Who we are
Travel To Padel is a company specialised in Padel Tennis.
We provide tailor-made Padel Tennis courses and with third parties collaboration additional services such as accommodation and transport.
The padel courses offered by Travel To Padel are made for everyone.
Children and Adults.
Small and large groups.
Families, friends, sports clubs, associations and companies.
Our padel courses are tailor-made with the aim that the client(s), learn and improve their padel techniques, socialise with this trendy sport, improve their health and build a friendly atmosphere in which everyone enjoys individually and collectively.
Services
The Padel Courses displayed on the Travel To Padel website are services provided by Travel To Padel.
The accommodations and transport are services provided by third parties in collaboration with Travel To Padel.
Travel To Padel acts solely and exclusively as an intermediary for the accommodation and transport of these providers in order to offer an additional service to the padel courses.
During the development of the activities it may happen that the weather conditions are not the most suitable for the development of courses, tournaments or padel matches on outdoor courts.
This may result in having to change the outdoor courts to indoor courts in order to be able to continue with the activities.
Travel To Padel’s courses and other activities are carried out by our Assistants who are exclusively in charge of ensuring the correct development of the courses and activities and to guarantee that the standard of quality and good service that we offer to our clients is correctly maintained.
Our professional certified coaches will assit our clients during the practices.
The Travel To Padel assistants assigned to the client(s) will be in constant contact with client(s), the hotel, transport and other service providers offered during their stay to ensure the correct development of the activities and services offered.
The clients will have the contact telephone number of their asigned assistant for any queries, doubts or requests.
Requirements
The client must be in good physical condition to be able to practice and play padel tennis.
The client must avoid practising and playing if he/she has physical impairments that could lead to discomfort or worsening of his/her physical impairments.
If the client decides to practice or play padel tennis knowing that the physical impediments may cause discomfort or worsen their physical conditions, they will carry out the activities under their own responsibility, they will inform Travel To Padel about these physical impediments and Travel To Padel will be exempt from any legal liability.
If the client has reduced mobility, it is necessary to inform Trave To Padel about it so that Travel To Padel can adapt the padel practice to their needs.
Sport equipments and Accessories
The client(s) must bring their own padel clothing, racket and sport shoes, if possible specific padel shoes.
In the event that the client(s) does not bring their own equipment, clothing and rackets, Travel To Padel offers the following options to be requested by the client(s) in advance in their booking request:
On a rental basis:
Padel rackets
For sale:
Padel rackets
T-shirts
Shorts
Shoes.
Facilities
The padel courts are up to date with maintenance and repairs.
They have rest areas, toilets and showers for customers.
Photos and Videos:
The photos and videos taken during the courses is a Value Added Service completely free of charge. This means that it is not included in the price.
The price paid corresponds exclusively to the courses, accommodation or transport.
The main task of the Travel To Padel staff during the courses is to guarantee that the features contracted by the client(s) are being fulfilled with quality and safety.
The staff of Travel To Padel during the stay of the client(s) will take photos and videos with the cameras that Travel To Padel has, as long as the main duties of the staff are not affected.
The quantity or quality of the photos and videos may vary according to the circumstances during the courses and does not entitle the client(s) to any claim or compensation.
Changes, Cancellations, Delays and No-shows
Changes
Once the package has been accepted and fully paid for, the client has the option to make any changes of the package before the check-in date by requesting them, minimum 30 days in advance.
Change(s) requested after the 30 day notice period may result in price changes depending on the availability of the services added or removed from the initial package and date.
If the change(s) requested by the client would incur in the final cancellation of the contract due to lack of availability or services outside the 30 days notice period, Travel To Padel will be entitled to be compensated with 50% of the value of the full payment made on the booking due to management and cancellation costs.
Cancelations
Cancellations made at least 30 days in advance: 100% refundable.
Cancellations made within 30 days of check-in: 50% refundable.
Delays
If the customer(s) is late on arrival, this may result in a surcharge on the service due to the fact that the transport is scheduled and must meet the timetables set according to the customer’s arrival time.
To avoid surcharges, it is required that the customer gives advance notice of the delay to Travel To Padel.
This will allow Travel To Padel to reschedule the transport with enough time and avoid unnecessary additional costs for the customer.
No Shows
If the client does not show up, the payment made will not be refunded.
Complaints and Claims
The customer has the right to submit their complaints or claims in writing via email to the address address info@traveltopadel.com which will be forwarded to the responsible department for examination and resolution.
Contact forms
Cookies
If you contact us through our online contact form you can choose to save your name, email address and telephone number in cookies. This is for your convenience, so that you don’t have to fill in your details again if you use the form again. The same applies when you make an online booking from our website. These cookies will last for one year.
Newsletter
The Travel To Padel customers or subscribers accepts and wishes to be kept informed of Travel To Padel news, promotions and events.
You can exercise your rights to rectify or cancel your data in accordance with current legislation or report any abuse or receipt of this email from other sources.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.
These sites may collect data about you, use cookies, embed additional tracking from third parties, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that site.
Analytics
Travel To Padel through tools such as PIWIK or third parties such as Google Analytics or Microsoft Bing Webmaster Tools tracks the use of the Travel To padel web platform to provide a better experience to visitors and customers on the web with respect to the services provided on the Web and other official channels of Travel To Padel.
With whom we share your data
Travel To Padel as a service provider of Leisure and Free Time Activities, offers services directly and indirectly through third parties that provide services through Travel To Padel so that such data may be shared with partners for commercial purposes related to the services provided on the Travel To Padel platform.
How long we keep your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can recognise and approve successive comments automatically, rather than keeping them in a moderation queue.
For users who register on our site (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their username). Site administrators can also view and edit that information.
What rights you have over your data
If you have made a booking for any of the services offered on the Travel To Padel website or by contacting us via the Online Contact Form, you may request to receive an export file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include any data that we are required to retain for administrative, legal or security purposes.
Where we send your data
Visitor data may be reviewed by an automated spam detection service. This means that this information is available to third parties outside of us for the proper functioning of the Anti-Spam system.
Travel To Padel never collects credit or debit cards corresponding to the reservation and payment of the services we provide through our website.
Bank details are encrypted and pass only through payment gateways such as Stripe, PayPal and the customer’s bank, so that the card details provided by the customer is anonymous in our case.
Your contact information
Additional information
How we protect your data
The data you provide on the Booking Form or Online Contact Form is protected by End-to-End encryption using SSL and HTTPS Secure Data Transaction Certificates.
Our Online Platform Database on our Web Server and Access to our Web Administration and Server are protected with security levels, passwords, strong encryption and Double Authentication.
What procedures do we use against data breaches
Following both the recommendations in these cases and current laws, Travel To Padel in the event of a data breach and unauthorised access to data:
We audit all affected systems and platforms to gather as much information as possible and apply the necessary patches, updates and measures to prevent and/or correct the data breach.
We notify the customer(s).
We contact the relevant authorities and provide all necessary information and full cooperation with them so that they can take the necessary measures.